We sincerely hope you are delighted with your purchase when you receive it. If you change your mind or are not entirely happy with your purchase, you can return it to us within 7 working days at your own cost for a credit, full refund or exchange (eg. If you prefer a change of colour, different size nib etc). Items must be returned unused, with all original packaging intact and in a perfect and saleable condition. This policy does not extend to consumable items such as ink refills or items bought at discounted prices on special offer. We will not be held responsible for returned goods being lost or damaged in transit to us.
DAMAGED OR FAULTY GOODS
If your purchase was delivered faulty or damaged we will happily replace the item or provide you with a full refund if you notify us within 3 days of receiving the goods. Should you request a replacement or refund, it will be dispatched at the earliest opportunity on receipt of the damaged or faulty item. We will reimburse you the cost of postage for returning your damaged item to us. Please enclose a copy of your receipt and include all original packaging.
Most items come with a 1 year warranty against defect and some pen manufacturers offer a qualified 'lifetime' guarantee, details of which will be provided with the item.
Should you wish to cancel any internet order, we must be notified within 7 working days.