Delivery

ORDERS AND DELIVERIES

We run an 'always stocked' policy which means that all items offered for sale on our website are typically available as normal stock in our retail shop. We aim to dispatch all orders within 24 hours of receipt (unless payment is made by cheque, in which case order is dispatched once cheque is cleared). Orders received on Saturday and Sunday will normally be dispatched on Monday. Orders received on a bank holiday will be dispatched on the next working day. If we are unable to dispatch your order within 24 hours , we will contact you with an explanation and provide you with an alternative delivery date or option to cancel. For customers who prefer to supply payment details by phone or fax please see 'Contact us' on the home page.

All orders under £30 in value are sent by 1st Class Royal Mail. We can not be held liable for items lost in the mail. Orders over £30 will be sent by a 'Signed For' service to ensure secure delivery to the customer. Please note a signature might be required to receive your delivery.

FREE DELIVERY ON ALL PURCASES OVER £10.00 WITHIN THE UK.

All orders below £10 are shipped at a flat rate of £2.50. As yet we do not deliver internationally direct from our website. If you wish an international delivery please call us and give your payment and delivery details over the phone.

RETURNS

If you are not entirely happy with your puchase, you can return it to us within 7 working days at your own cost for a credit, full refund or exchange. Items must be returned unused, with all original packaging intact and in a saleable condition. This policy does not extend to consumable items such as ink refills or items bought at discounted prices on special offer.

If your purchase was delivered faulty or damaged we will happily replace the item or provide you with a full refund including postage costs if you notify us within 3 days of receiving the goods. Should you request a replacement or refund, it will be dispatched on receipt of the damaged or faulty item. Please enclose a copy of your receipt and include all original packaging.

Most items come with a 1 year warranty against defect and some pen manufacturers offer a qualified 'lifetime' guarantee, details of which will be provided with the item.

Should you wish to cancel any internet order we must be notified within 7 working days.

For any questions on product information or general comment please use the Contact Us page from the home page.